Refund policy
Last updated: July 28, 2026
Returns and exchanges
Because our products are ingestible dietary supplements, we do not accept returns or exchanges for change of mind, taste preference, ordering the wrong product, or other buyer's remorse. This helps protect product safety and quality. Please do not send any product back without contacting us first.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or contains the wrong item, contact us through our Contact page within 30 days after delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping package. We will review the claim and, if approved, provide a replacement or refund at no additional cost.
Packages lost in transit
If tracking has not updated or your package has not arrived, contact us no later than 30 days after the estimated delivery date. We will review the carrier information and determine whether a replacement or refund is available.
Situations not eligible for a refund or replacement
Except where required by applicable law, we cannot provide a refund, replacement, or free reshipment when:
- an incorrect, incomplete, or undeliverable shipping address was supplied;
- a shipment was unclaimed, refused, or could not be delivered because the recipient was unavailable;
- customs duties, taxes, import requirements, or customs rejection prevented delivery;
- the customer changed their mind or did not like the taste;
- a cancellation request was received after production or fulfillment began; or
- damage occurred after delivery through improper storage, handling, or use.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but orders cannot be changed or canceled after production or fulfillment has begun.
Approved refunds
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit. Original shipping charges are refundable only when the approved claim results from an error attributable to us, except where applicable law requires otherwise.
Consumer rights
Nothing in this policy limits any rights that cannot be excluded under applicable law.
Contact us
To request assistance, use our Contact page.